Warranty & Guarantee
We stand behind every tank we sell. Our warranty and guarantee policies ensure you can buy with confidence.
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Our Warranty Philosophy
At Baltimore IBC Tanks, we believe that a warranty is more than just a piece of paper - it's a promise. A promise that we stand behind every tank that leaves our facility, and a commitment to your complete satisfaction with your purchase.
Since 2010, we've built our reputation on quality, transparency, and customer service. Our warranty program reflects these core values. We don't hide behind fine print or make claims difficult to process. When something goes wrong, we make it right - quickly and fairly.
Every tank we sell, whether new, reconditioned, or used, undergoes a thorough inspection process. But we know that sometimes issues can arise after purchase. That's why we've designed our warranty program to give you peace of mind and protect your investment.
Our philosophy is simple: treat every customer the way we'd want to be treated. If a tank doesn't meet our standards or yours, we'll work together to find a solution that works for everyone.
Our Warranty Coverage
Every tank comes with warranty protection tailored to its condition. Choose the coverage level that best fits your needs and budget.
1 Year Full Warranty
- Manufacturer defects
- Valve and fitting issues
- Structural integrity
- Free replacement or repair
- Bottle and cage coverage
- Transferable to new owner
90 Day Warranty
- Leaks and seal failures
- Valve malfunctions
- Cage structural issues
- Replacement or store credit
- Reconditioning quality guarantee
- New valve guarantee
30 Day Guarantee
- No undisclosed damage
- Holds liquid as described
- Functional valve
- Exchange or store credit
- Accurate condition description
- Basic functionality verified
Extended Warranty Options
Want even more protection? Upgrade your coverage with our extended warranty plans, designed to give you long-term peace of mind.
+6 Months
$25/tank
- Extends standard warranty by 6 months
- Covers manufacturing defects
- Valve replacement included
- Available for reconditioned tanks
+1 Year
$45/tank
- Extends standard warranty by 1 year
- Full parts and labor coverage
- Priority claim processing
- Free local pickup for repairs
- Available for all tank types
+2 Years
$75/tank
- Extends standard warranty by 2 years
- Comprehensive coverage
- Expedited 24-hour claim response
- Free pickup and delivery
- Dedicated account manager
- New tanks only
Extended warranties must be purchased at the time of tank purchase. Contact us for bulk pricing on extended warranty packages.
Warranty Registration
Register your tank to activate your warranty and ensure fast, hassle-free claims processing.
How to Register
Locate Your Invoice
Find your purchase invoice or receipt with the order number
Gather Tank Info
Note the tank serial numbers (found on the cage or bottle)
Complete Form
Fill out our online registration form or call us
Confirmation
Receive email confirmation with your warranty certificate
Registration Benefits
- Faster claim processing with pre-registered information
- Digital warranty certificate for your records
- Email reminders before warranty expiration
- Exclusive offers on extended warranty upgrades
- Priority support for registered customers
Note: While registration is not required to make a claim, unregistered claims may require additional verification and take longer to process. We recommend registering within 14 days of purchase for the best experience.
Coverage Examples & Scenarios
See how our warranty works in real-world situations. These examples illustrate what's covered and how we handle different types of claims.
Covered Scenarios
Valve Failure During Normal Use
Scenario: A customer purchased a reconditioned tank and after 45 days, the butterfly valve began leaking when fully closed.
Resolution: Covered under 90-day warranty. We replaced the valve at no charge and offered free local delivery of the replacement part.
Weld Seam Leak on New Tank
Scenario: A new tank developed a small leak at a weld seam after 6 months of storing potable water.
Resolution: Full replacement provided under 1-year new tank warranty. Customer received expedited delivery to minimize downtime.
Cage Structural Failure
Scenario: The metal cage on a reconditioned tank showed stress fractures at the corner joints within 60 days of purchase.
Resolution: Tank exchanged for a new reconditioned unit. We also inspected the batch from which it came for quality assurance.
Lid Seal Deterioration
Scenario: The lid gasket on a new tank hardened and cracked after 8 months, causing minor odor issues.
Resolution: Replacement gasket and new lid assembly provided under warranty. Technician inspected other seals as a courtesy.
Bottle Crazing/Stress Marks
Scenario: Customer noticed surface crazing on new tank bottle after 3 months of indoor use with non-aggressive liquids.
Resolution: Determined to be manufacturing defect. Full tank replacement issued with next-day delivery.
Not Covered Scenarios
Chemical Incompatibility Damage
Scenario: Customer stored industrial solvent in a tank rated for water-based products. The bottle became brittle and cracked.
Why Not Covered: Damage resulted from using incompatible chemicals. Always check material compatibility before use.
Forklift Damage to Cage
Scenario: The cage was bent when a forklift operator accidentally struck the tank while moving it in the warehouse.
Why Not Covered: Physical damage from handling errors is not covered. We recommend forklift training and protective barriers.
UV Degradation
Scenario: Tank stored outdoors without protection showed yellowing and brittleness after 14 months.
Why Not Covered: Prolonged UV exposure without proper covering or UV-stabilized tanks. We recommend shade or UV covers.
Expired Warranty Claim
Scenario: Customer reported a leak on a used tank 45 days after purchase (30-day guarantee had expired).
Why Not Covered: Claim made outside warranty period. However, we offered discounted repair services as a goodwill gesture.
Unauthorized Modifications
Scenario: Customer drilled additional holes in the bottle for custom fittings, which later began leaking.
Why Not Covered: Modifications void the warranty. We can provide guidance on proper modification techniques for future purchases.
100% Satisfaction Guarantee
If you're not completely satisfied with your purchase, let us know within the warranty period and we'll make it right. Your satisfaction is our top priority.
Simple claims process with minimal paperwork
Most claims resolved within 5 business days
We err on the side of the customer
Step-by-Step Claim Process
Filing a warranty claim is simple and straightforward. Follow these steps for the fastest resolution.
Contact Us
Email warranty@baltimoreibctanks.com with your order number and description of the issue.
Document the Issue
Take clear photos or video showing the problem. Include multiple angles and close-ups of any damage or defects.
Review & Decision
Our warranty team reviews your claim and supporting documentation. We may ask follow-up questions.
Resolution
We arrange repair, replacement, or credit based on the warranty terms. You'll receive confirmation of the resolution.
Detailed Timeline Expectations
Standard Claims
- Initial response:Within 24-48 hours
- Claim review:1-2 business days
- Decision notification:Within 3 business days
- Replacement/repair scheduling:1-2 business days
- Total estimated time:5-7 business days
Expedited Claims (Gold Protection)
- Initial response:Within 4 hours
- Claim review:Same day
- Decision notification:Within 24 hours
- Replacement/repair scheduling:Next business day
- Total estimated time:1-3 business days
What Voids the Warranty
To ensure your warranty remains valid, please avoid the following. Understanding these limitations helps protect your investment.
Improper Chemical Storage
Storing chemicals incompatible with the tank material (HDPE). Always verify chemical compatibility before use. Acids, solvents, and certain industrial chemicals may damage the bottle.
Extreme Temperature Exposure
Subjecting tanks to temperatures outside the rated range (generally -40F to 140F). Extreme heat can warp the bottle, while extreme cold may cause brittleness.
Physical Abuse or Mishandling
Damage from drops, forklift impacts, improper stacking, or other physical trauma. Tanks should be handled with appropriate equipment and care.
Unauthorized Modifications
Drilling holes, welding, cutting, or otherwise modifying the tank structure. Any alterations must be performed by authorized technicians.
Exceeding Weight Capacity
Overfilling beyond rated capacity or stacking more tanks than recommended. Standard IBC tanks are rated for 2-high stacking when full.
Pressure or Vacuum Damage
Using tanks for pressurized applications or creating vacuum conditions. Standard IBC tanks are not pressure vessels.
UV Damage (Improper Storage)
Extended outdoor storage without UV protection. While some tanks are UV-stabilized, prolonged direct sunlight will degrade the material.
Failure to Follow Instructions
Not following provided usage, maintenance, or storage guidelines. Keep documentation and follow all recommendations.
Third-Party Repairs
Repairs or reconditioning performed by unauthorized parties. All warranty work must be performed by Baltimore IBC Tanks or approved partners.
Normal Wear and Tear
Gradual deterioration from regular use over time. Minor scratches, scuffs, and fading are expected and not covered.
Cosmetic Damage After Delivery
Scratches, dents, or other cosmetic issues that occur after the tank leaves our facility. Report any shipping damage immediately.
Removal of Labels/Markings
Removing or altering manufacturer labels, serial numbers, or safety markings. These are required for warranty identification.
Warranty Comparison
Compare warranty coverage across our different tank categories to find the right option for your needs.
| Coverage Feature | New Tanks 1 Year | Reconditioned 90 Days | Used Tanks 30 Days |
|---|---|---|---|
| Manufacturing Defects | |||
| Valve Replacement | |||
| Structural Integrity | Limited | ||
| Leak Protection | |||
| Seal/Gasket Coverage | |||
| Cage Damage | |||
| Pallet Replacement | |||
| Free Replacement | Or Credit | Credit Only | |
| Free Repair | |||
| On-Site Service | Optional | ||
| Transferable | |||
| Extended Warranty Available | |||
| Priority Support |
Warranty Transfer Policy
Transfer Eligibility
- New tanks with active warranty are fully transferable
- Transfer must be completed before warranty expires
- Original purchase documentation required
- Extended warranties are also transferable
How to Transfer
- Contact our warranty department with intent to transfer
- Provide original order number and tank serial numbers
- Submit new owner contact information
- Complete transfer authorization form
- Receive updated warranty certificate within 5 business days
Note: There is a $15 transfer fee per tank to cover administrative costs.
Important Transfer Notes
Reconditioned and used tank warranties are non-transferable. The warranty follows the original purchaser only. If you purchase a tank second-hand that was originally bought from us, the warranty does not transfer to you. However, we may offer inspection services and new warranty options at a reduced rate.
Commercial vs Consumer Warranty
We offer tailored warranty programs for both commercial and consumer customers, each designed to meet specific needs.
Commercial Warranty
For businesses purchasing tanks for commercial, industrial, or agricultural use.
- Volume discounts on extended warranties
- Dedicated account manager for claims
- Fleet management and tracking tools
- Priority replacement inventory
- On-site repair available (additional cost)
- Customized warranty terms for large orders
- Quarterly warranty status reports
Minimum order: 5 tanks | Contact for custom pricing
Consumer Warranty
For individuals and small operations purchasing for personal or small-scale use.
- Standard warranty terms apply
- Email and phone support during business hours
- Online warranty registration
- Drop-off or mail-in for repairs
- Extended warranty add-ons available
- Homeowner-friendly claim process
- Usage guidance and tips included
No minimum order | Standard pricing applies
Parts & Labor Warranty Details
Parts Warranty
All replacement parts used in warranty repairs are covered by their own warranty period.
Valves & Fittings
Replacement valves carry a 6-month warranty from date of installation.
- - Butterfly valves
- - Ball valves
- - Camlock fittings
- - Adapters and reducers
Seals & Gaskets
All seals and gaskets covered for 90 days from installation.
- - Lid gaskets
- - Valve seals
- - O-rings
Cage Components
Metal cage parts warranted for 1 year from replacement.
- - Corner posts
- - Cross bars
- - Lifting brackets
Labor Warranty
Labor performed by our technicians is guaranteed for quality workmanship.
Warranty Repairs
All labor for warranty-covered repairs is included at no additional cost. This includes diagnostics, disassembly, repair work, reassembly, and testing.
Labor Guarantee
If a repair fails due to workmanship within 30 days, we will redo the work at no charge. This applies to both warranty and paid repairs.
On-Site Service
On-site repairs (where available) include travel time within our service area. Labor rates for on-site work: $75/hour with 1-hour minimum.
After-Hours Service
Emergency after-hours service available at 1.5x standard rates. Gold Protection customers receive priority scheduling.
Documentation Requirements
Having the right documentation ready speeds up the claims process significantly.
Required Documents
- 1Original purchase invoice or receipt
- 2Order confirmation email
- 3Tank serial number(s)
- 4Photos of the issue (minimum 3)
- 5Description of the problem
- 6Date issue was first noticed
May Be Required
- +Warranty registration confirmation
- +Video of the issue (for leaks)
- +Material Safety Data Sheet (for chemical exposure)
- +Usage log or records
- +Previous repair documentation
- +Transfer documentation (if applicable)
Photo Requirements for Claims
Overview Shot
Full tank visible
Close-up
Detail of the issue
Serial Number
Clear and readable
Context
How tank is being used
Pre-Purchase Inspection Checklist
Use this checklist when receiving your tanks to ensure everything meets expectations and to document condition for warranty purposes.
Bottle Inspection
- No cracks or visible damage
- No excessive scratches or gouges
- No discoloration or staining
- No warping or deformation
- No chemical odors
- Lid present and undamaged
- Lid gasket in good condition
- Fill opening clear and clean
Valve Inspection
- Valve opens and closes smoothly
- No leaks when closed
- Handle intact and functional
- No corrosion or damage
- Dust cap present (if applicable)
- Threads clean and undamaged
- Correct valve type as ordered
- Gasket in place and good condition
Cage Inspection
- No bent or broken bars
- All welds intact
- Lifting points functional
- No excessive rust (some surface ok)
- Corner posts straight
- Cage securely holds bottle
- Forklift entry points clear
- Labels/markings present
Pallet Inspection
- Pallet not cracked or broken
- All boards present (if wooden)
- Securely attached to cage
- Level and stable
- Forklift entries clear
- No excessive wear
- Correct pallet type ordered
- Drain hole accessible
Important: Report any issues within 48 hours of delivery. Take photos of any damage before accepting delivery if possible. For delivered orders, note any concerns on the delivery receipt.
Frequently Asked Questions
Find answers to the most common warranty questions below.
How do I know if my tank is still under warranty?
Check your purchase date against the warranty period for your tank type: New tanks have 1 year, reconditioned have 90 days, and used tanks have 30 days. If you registered your warranty, you can also check your confirmation email or contact us with your order number for verification.
Can I get a refund instead of a replacement?
In most cases, we offer replacement or store credit rather than refunds. However, if we cannot provide a suitable replacement, we may offer a full refund at our discretion. Refunds are processed within 10 business days of approval.
What if I lose my receipt?
We maintain records of all purchases. Contact us with any information you have (date of purchase, payment method, delivery address) and we can look up your order. This is another reason we recommend registering your warranty online.
Do I need to return the defective tank?
For most claims, we will arrange pickup of the defective tank at no cost within our service area. For minor issues, we may send replacement parts without requiring the tank to be returned. Outside our service area, return shipping may be required.
What counts as "normal wear and tear"?
Normal wear includes minor scratches, scuffs, slight fading from UV exposure, and gradual deterioration of gaskets and seals over time. Structural failures, premature seal failures, and manufacturing defects are NOT normal wear and are covered.
Can I use the tank while my claim is being processed?
If the tank is still functional and safe to use, you may continue using it. However, do not attempt repairs yourself as this may void the warranty. If there is a safety concern (significant leak, structural damage), discontinue use immediately.
What happens if my claim is denied?
We will explain the reason for denial in writing. You may provide additional information or documentation for reconsideration. Even if denied, we often offer discounted repair services as a goodwill gesture for valued customers.
Are accessories and add-ons covered under warranty?
Accessories purchased separately (additional valves, adapters, heaters, etc.) have their own warranty terms, typically 90 days. Accessories included with the tank at purchase are covered under the tank warranty.
What if the same problem happens again after a warranty repair?
If the same issue recurs within 30 days of a warranty repair, we will repair it again at no charge. If it recurs a third time, we will replace the tank entirely regardless of the original warranty terms.
Can I upgrade my warranty after purchase?
Extended warranties must typically be purchased at the time of the original sale. However, we occasionally offer warranty upgrade promotions. Contact us within 30 days of purchase to inquire about upgrade options.
Does the warranty cover damage during shipping?
Yes, shipping damage is covered. Report any visible damage to the delivery driver and note it on the receipt. Contact us within 48 hours with photos. We will file a claim with the carrier and provide a replacement.
What if I modified the tank after purchase?
Unauthorized modifications void the warranty. If you need modifications, contact us first - we offer professional modification services that maintain warranty coverage. Modifications we perform come with their own warranty.
Warranty Success Stories
See how we've helped customers resolve issues and why they trust our warranty program.
Fitzgerald D.
Green Valley Farms
"Had a valve failure on a reconditioned tank just 2 weeks after purchase. Called Baltimore IBC Tanks and they had a technician out the next day. Valve was replaced at no charge, and they even checked my other tanks as a courtesy. Excellent service!"
Same-day response, next-day repair
Anastasia R.
Chesapeake Cleaning Solutions
"Discovered a hairline crack in a new tank after 4 months of use. Was worried it might not be covered, but the team confirmed it was a manufacturing defect. They replaced the entire tank and picked up the old one for free."
Full replacement within 5 days
Thaddeus L.
Harbor Industrial Supply
"We bought 20 reconditioned tanks for our warehouse. One had a cage issue that we didnt notice until unloading. They processed the claim quickly and sent a replacement before we even returned the damaged one. Now we only buy from them."
Advance replacement provided
Magnolia F.
Homeowner
"First time buying an IBC tank for my rainwater collection. The lid seal started leaking after about 6 months. Even though I was just a small customer, they treated me like a VIP. New seal and lid delivered to my house."
Parts shipped directly to home
Remington W.
Harborview Brewing Co.
"We use IBCs for water storage. Had an issue with a weld seam on a new tank. Not only did they replace it, but they also upgraded us to their Gold Protection plan at no extra cost. Been customers for 6 years now."
Replacement plus warranty upgrade
Clementine H.
Eastern Shore Nursery
"A forklift accident damaged one of our tanks. I thought it wouldnt be covered, and it wasnt - but they still offered us a 40% discount on a replacement and waived delivery fees. Fair company to deal with."
Goodwill discount offered
Warranty Terms in Plain Language
No legal jargon - here's what our warranty means in simple terms.
What We Promise
Every tank we sell will work as described. If something is wrong with a tank and it's not your fault, we'll fix it or replace it at no cost to you during the warranty period.
How Long You're Covered
- New tanks: 1 year from purchase date
- Reconditioned tanks: 90 days from purchase date
- Used tanks: 30 days from purchase date
- Extended warranty: Add 6 months to 2 years for extra protection
What You Need To Do
- Keep your receipt or order confirmation
- Use the tank properly (don't store incompatible chemicals, don't overfill, etc.)
- Report problems as soon as you notice them
- Send us photos of the issue
- Work with us to schedule repair or replacement
What We'll Do
- Respond to your claim within 1-2 business days
- Review your claim fairly and honestly
- Repair or replace covered issues at no cost
- Pick up defective tanks from your location (local area)
- Complete most claims within 5 business days
What's Not Covered
We can't cover damage that isn't our fault. This includes:
- - Damage from accidents, misuse, or improper handling
- - Damage from using wrong chemicals
- - Changes you make to the tank yourself
- - Normal wear over time
- - Problems reported after the warranty expires
The Bottom Line: If you have a problem with a tank and you've used it correctly, we'll take care of it. That's what standing behind our products means.
Contact Our Warranty Department
Have questions or need to file a claim? Our dedicated warranty team is here to help.
warranty@baltimoreibctanks.com
Response within 24-48 hours
In Person
1234 Industrial Blvd
Baltimore, MD 21222
What to Have Ready When You Contact Us
Questions About Our Warranty?
Contact us if you have any questions about our warranty coverage or need to make a claim. We're here to help and stand behind every tank we sell.