Contact Us
Have questions about our IBC tanks or services? Need a quote? We're here to help with multiple ways to reach us. Our knowledgeable team is ready to assist you with all your IBC tank needs.
Get a Free Quote
Ways to Reach Us
Choose the contact method that works best for you. We offer multiple channels to ensure you can always get in touch when you need us.
Visit Us
Come see our facility
1430 S Monroe StBaltimore, MD 21230
Walk-ins welcome
Visit Our Baltimore Facility
Come see our warehouse and showroom in person. Tour our facility, inspect tanks before purchase, and meet our friendly team.
Office Hours
Our facility is open for walk-ins, pickups, deliveries, and consultations during the following hours. We recommend calling ahead for large orders or special requests.
Holiday Hours: We observe major holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Please call ahead during holiday periods.
Email Response Times
Our team monitors email throughout business hours and responds promptly to all inquiries.
Sales Inquiries
Response within 2-4 hours during business hours
Customer Support
Response within 4 hours during business hours
Recycling Requests
Response within 1 business day
Delivery & Logistics
Response within 2-4 hours during business hours
Department-Specific Contacts
Reach the right team directly for faster service. Each department has dedicated staff ready to assist with your specific needs.
Sales Department
New purchases, quotes, bulk orders
Email:sales@baltimore-ibc-tanks.com
Contact:Mike Thompson, Sales Manager
Best for: Purchasing tanks, getting quotes for large orders, volume discounts, commercial accounts
Customer Support
General inquiries, order status, issues
Email:support@baltimore-ibc-tanks.com
Contact:Sarah Williams, Support Lead
Best for: Order tracking, product questions, warranty claims, general assistance
Recycling Department
Tank buyback, recycling services
Email:recycling@baltimore-ibc-tanks.com
Contact:James Rodriguez, Recycling Coordinator
Best for: Selling used tanks, bulk recycling, environmental compliance, pickup scheduling
Delivery & Logistics
Shipping, delivery scheduling, pickups
Email:delivery@baltimore-ibc-tanks.com
Contact:David Chen, Logistics Manager
Best for: Delivery scheduling, freight quotes, pickup arrangements, shipping status
What to Expect When You Contact Us
We believe in transparent, efficient communication. Here is what happens when you reach out to Baltimore IBC Tanks.
Immediate Acknowledgment
Your call is answered within 3 rings during business hours. Emails receive an auto-confirmation within seconds.
Needs Assessment
We ask targeted questions to understand exactly what you need - tank type, quantity, timeline, and delivery requirements.
Custom Quote
You will receive a detailed quote with all costs itemized, including any applicable delivery fees and volume discounts.
Follow-Up
We follow up to answer any questions, confirm your order, and provide ongoing support throughout the process.
Our Communication Promise
We never put you on hold for more than 2 minutes. If our staff is busy, we will call you back within 30 minutes guaranteed.
Response Time Guarantees
We take our commitment to timely responses seriously. Here are our guaranteed response times for each contact method.
Phone Callback
If you leave a voicemail during business hours, we guarantee a callback within 30 minutes or your next order ships free.
Email Response
All emails received during business hours receive a personalized response within 4 hours - not just an auto-reply.
Quote Delivery
Complex quote requests are fully prepared and delivered within 24 hours, including custom orders and bulk pricing.
Text Message Response
Text messages are typically answered within 15 minutes during business hours. After hours, you will receive a response by 8 AM the next business day.
Live Chat Response
Our live chat agents respond within 60 seconds on average. If all agents are busy, you will be placed in queue with estimated wait time displayed.
Visit Our Location
Come see our inventory in person! Our Baltimore facility features over 500 IBC tanks in stock, ready for immediate purchase or pickup. Walk-ins are always welcome during business hours.
Address
1430 S Monroe St
Baltimore, MD 21230
Cross Streets
Located at the corner of S Monroe St and W Ostend St, near the Westport waterfront area
Nearby Landmarks
5 minutes from I-95, near M&T Bank Stadium and the Baltimore Inner Harbor
Driving Directions
From I-95 North
- Take exit 55 for Key Highway toward Fort McHenry
- Continue onto E Key Highway for 0.5 miles
- Turn right onto S Hanover St
- Turn left onto W Ostend St
- Turn right onto S Monroe St - destination on your left
From I-95 South
- Take exit 53 for I-395 N toward Downtown/MLK Jr Blvd
- Take the Russell St exit toward Stadium Area
- Continue onto S Russell St for 0.3 miles
- Turn right onto W Ostend St
- Continue for 0.4 miles, turn right onto S Monroe St
From Downtown Baltimore
- Head south on S Charles St toward the Inner Harbor
- Continue onto Light St, then S Light St
- Turn right onto E Cromwell St
- Turn left onto S Monroe St - destination ahead on right
Parking Information
We offer ample free parking for all customers. Our lot can accommodate vehicles of all sizes, including large trucks and trailers.
Free Customer Parking
25+ designated customer parking spots right in front of our main entrance. No meters, no time limits.
Truck & Trailer Access
Large vehicle loading area with easy access for box trucks, flatbeds, and trailers up to 53 feet.
Accessible Parking
ADA-compliant accessible parking spaces located closest to our entrance with ramp access to the office.
Loading Assistance Available
Our team can assist with loading IBC tanks onto your vehicle. We have forklifts and pallet jacks available. Just let us know when you arrive or call ahead to arrange assistance.
What to Bring When Visiting
To make your visit as smooth as possible, here is what we recommend bringing depending on your purpose.
Buying Tanks
- Valid photo ID (for business purchases)
- Payment method (cash, check, or card)
- Vehicle suitable for tank transport
- Tie-down straps (we sell them too!)
- Tax exemption certificate (if applicable)
Selling Tanks
- Valid photo ID
- Photos of tanks (if getting quote first)
- Tank condition information
- History of tank contents (required)
- W-9 form (for payments over $600)
Picking Up Order
- Order confirmation number
- Valid photo ID matching order
- Pickup authorization (if not purchaser)
- Appropriate vehicle for quantity
- Remaining balance (if any)
Just Browsing
- Just yourself! No requirements
- List of questions (helpful)
- Measurements for your space
- Camera/phone for photos
- Comfortable walking shoes
Recycling Drop-off
- Valid photo ID
- Empty and rinsed tanks
- Content declaration form
- MSDS sheets (for chemical residue)
- Business documentation (commercial)
Setting Up Commercial Account
- Business license
- Tax exemption certificate
- Credit application (for terms)
- Banking references
- Authorized signers list
Send Us a Message
Fill out the form below and we will get back to you within 4 hours during business hours.
Live Chat Support
Prefer to chat online? Our live chat feature connects you directly with a knowledgeable team member who can answer questions, provide quotes, and help you find the perfect IBC tank solution.
After-Hours Support
Need help outside of business hours? Leave a message through our chat widget and we will respond first thing the next business day. You can also:
- 1.Send an email to info@baltimore-ibc-tanks.com
- 2.Submit a form request on this page
- 3.Use our online chat - messages are saved for review
Frequently Asked Questions About Contacting Us
Get answers to common questions about reaching our team and working with Baltimore IBC Tanks.
How quickly can I get a quote?
For standard tanks, we can often provide a quote via email within a few hours. For custom orders or large quantities, we typically deliver a detailed quote within 24 hours. Rush quotes are available upon request.
Do I need an appointment to visit your facility?
No appointment is needed for walk-ins during regular business hours. However, for large orders, consultations about specific needs, or if you are bringing multiple tanks for recycling, we recommend contacting us ahead so we can dedicate staff to assist you.
Do you offer video consultations?
Yes! For customers who cannot visit in person, we offer video consultations via Zoom or FaceTime. This allows you to see our inventory and get personalized recommendations. Just email us to schedule.
What information should I include in my inquiry?
For the fastest service, please include the following: desired tank size and quantity, intended use (helps us recommend the right type), delivery ZIP code if applicable, and your timeline for purchase or pickup.
How can I check on my order status?
You can check your order status by emailing support@baltimore-ibc-tanks.com with your order number or using the live chat feature on our website.
Do you have Spanish-speaking staff?
Yes, we have bilingual team members available to assist Spanish-speaking customers. Si necesita ayuda en espanol, por favor envie un correo electronico a info@baltimore-ibc-tanks.com.
What is your response time for emails?
We respond to all emails within 4 hours during business hours (Mon-Fri, 7 AM - 5 PM). Emails received after hours or on weekends will receive a response by 9 AM the next business day.
Can I request a specific sales representative?
Of course! If you have worked with someone before and would like to continue that relationship, just mention them by name in your email or chat. We will make sure they follow up with you.
Do you offer tours of your facility?
Yes! We love showing customers our operation. Tours are available during business hours and typically take 15-30 minutes. You will see our cleaning process, inspection procedures, and current inventory.
Have more questions? Check our full FAQ page or contact us using any of the methods above.
Find Us on the Map
1430 S Monroe St, Baltimore, MD 21230
Interactive map coming soon. For now, use the buttons below to open directions in your preferred maps app.
Connect With Us on Social Media
Follow us for the latest inventory updates, special offers, industry tips, and behind-the-scenes looks at our operation.
@baltimoreIBCtanks
@baltimoreIBCtanks
Baltimore IBC Tanks
YouTube
@baltimoreIBCtanks
What We Share on Social Media
- New inventory arrivals and special finds
- Flash sales and limited-time offers
- IBC tank care and maintenance tips
- Customer project showcases
- Behind-the-scenes at our facility
Social Media Exclusive Deals
Follow us to get access to exclusive deals not available anywhere else! We regularly post flash sales and follower-only discounts.
Current Promotion
Mention "SOCIAL10" when you contact us for 10% off your first order!
Subscribe to Our Newsletter
Stay informed about new inventory, special promotions, industry news, and helpful tips for using IBC tanks. We send 1-2 emails per month - no spam, ever.
What You Will Receive
- Early access to new inventory and rare finds
- Subscriber-only discounts and promotions
- Helpful guides and maintenance tips
- Industry news and regulatory updates
- Customer success stories and project ideas
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